Privacy Policy

Index Zone Ltd is the data controller responsible for the collection and processing of personal data through this website.

Registered Office: 85 Great Portland Street, London, W1W 7LT, United Kingdom
Contact: [email protected]

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your personal data.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Purpose of Data Collection

We collect and process personal information in order to:

Create and manage user accounts.
Provide matching, messaging and interactive services.
Process payments and manage subscriptions.
Improve and personalise the website experience.
Send marketing communications where consent has been provided.
Comply with legal and regulatory obligations.
Prevent fraud, abuse, and misuse of our services.

Legal Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

Consent – where you have given clear permission for us to process your data.
Contract – where processing is necessary to provide services you have requested.
Legitimate Interests – where processing is necessary for our legitimate business purposes and does not override your rights.
Legal Obligation – where processing is required to comply with applicable laws.

Information We Collect

Personal details provided when registering or completing forms (such as name, email address, mobile number, and profile information).
Payment and transaction information.
Communications sent to us.
IP address, device information, browser type and usage data.
Location information derived from IP address.
Marketing preferences and consent records.

How We Use Your Information

To administer and operate your account.
To provide requested services and features.
To personalise your experience.
To send service notifications and updates.
To send marketing communications (if you have opted in).
To conduct analytics and improve our services.
To enforce our terms and comply with legal requirements.

Marketing and Opt-Out

If you have provided consent, we may send you marketing communications by email or SMS.

You may opt out at any time by:

Using the unsubscribe link in marketing emails.
Adjusting your communication preferences in your account settings.
Contacting us directly at [email protected].

Disclosure of Your Information

We may share your information with:

Companies within our corporate group.
Payment processors and service providers acting on our behalf.
Professional advisers (such as legal or financial advisers).
Authorities where required by law.
Prospective buyers in the event of a business sale.

We remain responsible for the protection of your data when it is processed by third-party service providers.

International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent lawful mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Cookies

We use cookies and similar technologies to enhance website functionality, improve security, analyse traffic and personalise content.

To recognise returning users.
To store preferences.
To analyse site usage patterns.

You may control cookies through your browser settings. More information is available at https://www.aboutcookies.org.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, transmission over the internet is not completely secure.

Your Rights

You have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your data (where applicable).
Object to processing based on legitimate interests.
Withdraw consent at any time.
Request restriction of processing.
Request data portability.

To exercise any of these rights, contact us at [email protected].

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Visit https://www.ico.org.uk.

Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal data.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].